Data Controller Information
RX Carbon SIA is committed to protecting your privacy and personal data. This privacy policy explains how we collect, use, and protect your information when you visit our website or use our services.
Data Controller: RX Carbon SIA Address: Rīga, Ganību dambis 19, LV-1005 Email: INFO@RXCARBON.EU Phone: +371 29 262 624
What Personal Data We Collect
We may collect the following types of personal data:
- Contact Information: Name, email address, phone number, postal address
- Project Details: Vehicle information, specifications, and custom requirements
- Communication Records: Messages, emails, and call logs related to your inquiries
- Website Usage Data: IP address, browser type, pages visited, and time spent on our site
- Payment Information: Billing details and transaction records (processed securely through third-party payment processors)
Legal Basis for Processing
We process your personal data based on the following legal grounds under GDPR:
- Contract Performance: To fulfill orders and provide our carbon fiber manufacturing services
- Legitimate Interest: To respond to inquiries, improve our services, and maintain customer relationships
- Consent: For marketing communications and non-essential cookies (where applicable)
- Legal Obligation: To comply with accounting, tax, and other regulatory requirements
How We Use Your Data
Your personal data is used for the following purposes:
- Processing and fulfilling custom carbon fiber part orders
- Communicating about your projects and providing customer support
- Sending quotations and technical specifications
- Improving our products and services based on customer feedback
- Maintaining business records and compliance with legal obligations
- Marketing our services (only with your consent)
Data Sharing and Recipients
We may share your personal data with:
- Shipping Partners: To deliver your custom parts
- Payment Processors: To handle secure payment transactions
- Technical Service Providers: For website hosting and maintenance
- Legal Authorities: When required by law or to protect our legitimate interests
We do not sell your personal data to third parties or use it for purposes other than those outlined in this policy.
Data Retention
We retain your personal data for the following periods:
- Customer Records: 7 years after the last transaction (for accounting and warranty purposes)
- Marketing Data: Until you withdraw consent or 3 years of inactivity
- Website Analytics: 14 months from collection
- Communication Records: 5 years for business correspondence
Your Rights Under GDPR
You have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal data we hold about you
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data (subject to legal obligations)
- Right to Restrict Processing: Limit how we use your data in certain circumstances
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Object: Opt-out of processing for direct marketing or legitimate interests
- Right to Withdraw Consent: Revoke consent for processing where applicable
To exercise these rights, contact us at INFO@RXCARBON.EU.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include:
- SSL encryption for data transmission
- Secure servers with access controls
- Regular security updates and monitoring
- Staff training on data protection procedures
- Secure disposal of physical and electronic records
Cookies and Website Analytics
Our website uses cookies to improve functionality and analyze usage patterns. We use:
- Essential Cookies: Required for basic website operation
- Analytics Cookies: To understand how visitors use our site (with consent)
- Functional Cookies: To remember your preferences and improve user experience
You can manage cookie preferences through your browser settings.
International Data Transfers
If we transfer your personal data outside the European Economic Area (EEA), we ensure adequate protection through:
- Adequacy decisions by the European Commission
- Standard contractual clauses approved by the European Commission
- Other appropriate safeguards as required by GDPR
Contact for Data Protection Matters
For any questions about this privacy policy or to exercise your data protection rights, contact us:
Company: RX Carbon SIA Address: Rīga, Ganību dambis 19, LV-1005 Email: INFO@RXCARBON.EU Phone: +371 29 262 624 Subject Line: Data Protection Inquiry
You also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal data appropriately.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the effective date. We encourage you to review this policy periodically.
Last Updated: July 3rd, 2025
